MBE · SBE · NMSDC · Texas HUB Certified

Accelerating success
through technology.

Elite Tech Consulting is a Texas-based technology and operations partner with 20+ years of agency-side expertise in tolling, contact center transformation, and AI-powered customer engagement.

99.97%
Image review accuracy
56M+
Transactions managed
$1M+
Monthly self-service
20+
Years experience
Core competencies

What we do.

All Services
Tolling, Image Review & ITS

Experienced toll operations specialists delivering comprehensive tolling solutions with proven program execution expertise.

Contact Center Expertise

Expert design, implementation, and managed services for modern contact center platforms and seamless cloud migrations.

Workforce Engagement Management

Transform your toll operations with advanced workforce management, quality assurance, and speech analytics solutions.

AI & Intelligent Automation

Transform toll operations with enterprise-grade AI and intelligent automation solutions built by former NTTA operators.

Program Management Consultants

PMP-certified experts delivering strategic program management for tolling and technology infrastructure projects.

Past performance

Outcomes, delivered.

Full Performance
North Texas Tollway Authority
As an Operator - Transforming NTTA's Back-Office

Led comprehensive back-office transformation at NTTA as Chief Operating Officer, implementing innovative operational strategies over three years.

36
Months of Strategic Leadership
100%
Back-Office Systems Transformed
Transportation Agencies · Texas
Image Review - Seamless Vendor Transition for Texas Toll Agency

Elite Tech Consulting managed 56+ million transactions during a complex 14-month image review vendor transition for HCTRA and TxDOT.

56M+
Transactions Managed
14
Month Implementation
State Toll Authority · Texas
Transforming Toll Operations: 800-Agent Contact Center Powers $12M+ Annual Self-Service Revenue

Modernized omnichannel platform for major Texas toll agency, achieving 99.3% accuracy and $1M monthly IVR collections.

99.3%
Image Review Accuracy
$1M
Monthly IVR Collections
The best consulting comes from people who've actually sat in the client's seat.
Sabu Stephen, Founder
Leadership

Meet the team.

Full Team
Sabu Stephen
CEO / Founder
Sabu Stephen
View bio →
Chris Rand
Chief Business Development Officer
Chris Rand
View bio →
Rakesh Kotamraju
VP, Call Center Technology & Business Development
Rakesh Kotamraju
View bio →
Sreenath Sreedharan
VP, Tolling & Delivery
Sreenath Sreedharan
View bio →

Ready to talk to operators?

We would value the opportunity to learn how Elite Tech can support your agency.